Refund policy
Shipping & Product Disclaimer
Air bubbles may occasionally appear within the cup as a natural result of the shipping process. These are considered normal and are not grounds for replacement or refund.
Order Policy
All sales are final. We do not accept refunds, cancellations, or returns once an order has been placed, as each item is custom-made and cannot be resold.
Damages & Issues
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery. This allows us to evaluate the issue and determine an appropriate resolution.
Failure to report issues within this timeframe may result in ineligibility for a replacement or refund.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized products
- Perishable goods (e.g., food, flowers, plants)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
To receive a different item, you must place a new order. Exchanges are not processed directly.
European Union Customers
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason.
To qualify:
- The item must be unused and in original condition
- Packaging and tags must be intact
- Proof of purchase is required
Refunds (Damages & Issues Only)
If a return is approved due to damage or error:
- You will be notified once the item is received and inspected
- Approved refunds will be issued to your original payment method within 10 business days
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
tripledcustomdesigns@gmail.com